9jl Privacy Policy – Your Data, Handled with Care

When you create an account on 9jl, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and session activity to ensure your account operates correctly and securely. Technical data is gathered automatically when you use our platform, including your device type, operating system, browser version, IP address, and general location data derived from your network connection. This technical information helps us optimise the platform experience for mobile users across the Philippines and detect any unusual or potentially fraudulent activity on your account. We may also collect communication records if you contact our support team, including the content of your messages and the date and time of contact. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

The primary purpose for collecting your personal data is to operate and maintain your 9jl account, process your deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We use your identity information to verify that you meet the minimum age requirement and to comply with anti-money laundering regulations applicable to licensed gaming operators in the Philippines. Your contact details are used to send you important account notifications, security alerts, and responses to any support enquiries you raise — we do not use them to send unsolicited marketing messages without your consent. Transactional and session data is analysed internally to improve platform performance, identify technical issues, and ensure that our responsible gaming tools are functioning as intended. We may use aggregated, anonymised data for internal reporting and product development, but this data cannot be used to identify any individual player. In all cases, your personal data is processed only for the specific purposes outlined in this policy, and we do not use it for any purpose that would be incompatible with those stated aims.

9jl does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We share your data only with trusted service providers who assist us in delivering the platform, including licensed payment processors such as GCash and Maya, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts, and we will always act in accordance with applicable law when doing so. If 9jl undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with other gaming platforms, advertising networks, or data brokers. Any third party that receives your data from us is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what we have authorised.

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and at rest, access controls that limit who within our organisation can view your information, and regular security audits of our systems. Payment data is handled exclusively by our licensed payment partners and is never stored directly on 9jl servers, reducing the risk of financial data exposure in the event of a security incident. Our platform uses secure HTTPS connections for all data transmissions between your device and our servers, and we require strong password practices and encourage the use of two-factor authentication where available. We monitor our systems continuously for signs of suspicious activity and have incident response procedures in place to act quickly if a data breach is detected. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for all 9jl players.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations, which typically require gaming operators to retain player records for a minimum of five years following account closure. Transactional records, including deposit and withdrawal history and betting activity, are retained for the full legally required period to support anti-money laundering compliance and to resolve any disputes that may arise after your account is closed. If you request account closure, we will deactivate your account promptly and cease using your data for operational purposes, but we will retain the minimum records required by law in a secure, restricted-access archive. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your account data. We review our retention practices regularly to ensure they remain proportionate and compliant with the latest regulatory guidance.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of important rights in relation to the personal data we hold about you. You have the right to request access to your personal data, to receive a copy of the information we hold, and to be informed about how it is being used — simply contact us at [email protected] and we will respond within a reasonable timeframe. If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it, and we will update our records promptly upon verification. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to honouring all data subject rights requests in good faith and within the timeframes required by law. Exercising your rights will not affect your ability to continue using the 9jl platform, except in cases where the requested action — such as deletion of identity data — would prevent us from maintaining a legally compliant account for you.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9jl handles your personal data, please reach out to our support team at [email protected] and we will be happy to assist you. We review and update this Privacy Policy periodically to reflect changes in our services, applicable regulations, or best practices in data protection, and the effective date at the top of this page will always reflect the most recent revision. When we make material changes to this policy, we will notify registered players via the contact details on their account before the changes take effect. Continued use of the 9jl platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page from time to time so you are always informed about how your data is being handled. For questions about responsible gaming or your account terms, you can also visit our FAQ page or review our Terms and Conditions.